Conflict Management
1 or 2 days
Training Topics:
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The nature, causes, and dynamics of conflicts.
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Different conflict management styles (collaborating, competing, accommodating, avoiding, compromising) and their areas of application.
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Methodology for analyzing conflict situations (stakeholders, interests, positions, needs).
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Effective communication techniques in conflict situations (active listening, assertive communication).
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Conflict management methods and strategies (problem-solving, negotiation).
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The basic principles and steps of mediation as an alternative conflict resolution option.
Participants of the program will become capable of:
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Recognizing and becoming aware of their own conflict management style and its strengths and weaknesses.
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Analyzing conflict situations and identifying the underlying causes and interests.
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Communicating effectively in conflict situations, reducing escalation.
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Applying different conflict management methods according to the situation.
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Utilizing mediation techniques to facilitate agreement between disputing parties.
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Handling conflicts constructively and promoting positive outcomes in personal and organizational relationships.
Target group: Colleagues, Leaders
Language: English or Hungarian
This training provides comprehensive knowledge and practical tools for effectively handling workplace and personal conflicts. Participants will learn about different conflict management styles and methodologies, understand how to analyze conflict situations, and acquire the principles of managing them and mediation.